Quality Policy

Our commitment to service excellence — Pneuma Holdings Ltd

Wayfare is dedicated to delivering reliable, secure, and user-friendly railway services. We continuously strive to exceed customer expectations through rigorous quality management.

Owner: Pneuma Holdings Ltd

Our Objectives

Ensure ticketing and refund processes are accurate and timely
Maintain high availability and performance of the app
Provide responsive customer support
Continuously improve based on user feedback and analytics

Standards We Follow

✓

UK Rail Industry Regulations

Full compliance with National Rail Conditions of Travel

✓

ISO 9001 Principles

Adherence to international quality management standards

✓

Regular Audits

Periodic audits and performance reviews to ensure continuous improvement

Performance Metrics

99.9%

Uptime Target

<24h

Support Response

4.5+

App Store Rating