Terms of Service
Effective Date: January 2026 — Pneuma Holdings Ltd
These Terms govern your use of the Wayfare app. By using our services, you agree to be bound by these terms.
Owner: Pneuma Holdings Ltd
Support: support@wayfareapp.co.uk
Services Provided
- Purchase of UK train tickets
- Automated Delay Repay claims
- Journey alerts and account management
User Responsibilities
- Provide accurate personal and payment information
- Use the app lawfully and respectfully
- Maintain confidentiality of login credentials
Refunds and Compensation
- Refunds processed per train operator policies and National Rail Conditions of Travel
- Delay Repay claims submitted automatically with user consent
Limitations
- Wayfare acts as an agent for ticketing and claims; not liable for train operator service failures
- Service availability may be affected by technical or operational issues
Dispute Resolution
- UK law applies to all disputes
- Complaints handled via support@wayfareapp.co.uk
- Escalation to Rail Ombudsman if unresolved
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